Employee Benefits
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Company Background
MFS Retirement Advisory Services is an independent financial services provider registered with the Financial Sector Conduct Authority (FSCA). We provide healthcare consulting, umbrella retirement fund and group risk advisory services to employers and their employees.
With more than 30 years of industry experience, we negotiate and source suitable solutions from a broad range of reputable service providers. Our objective is to deliver practical, well-structured employee benefits that balance protection, value and ease of administration.
MFS is a Licensed Financial Services Provider under the Financial Advisory and Intermediary Services (FAIS) Act of 2002, committed to delivering transparent, innovative, and client-focused solutions.
- Independent advice: We focus on the employer’s needs and on the best interests of employees and their families.
- Appropriate benefits: We structure cost-effective retirement, death, disability and healthcare benefits that are suited to each organisation.
- Professional conduct: Our work is guided by honesty, integrity, diligence, transparency and fair client treatment.
- Clear communication: We manage expectations in a businesslike manner and provide timely, understandable guidance.
- Broad expertise: We advise on umbrella pension and provident funds, group risk benefits, medical aid, funeral cover and related employee benefit solutions.
Employee Benefit Review Process
We apply a proven process to analyse existing or proposed employee benefits. We recommend a formal benefit review at least every two years to ensure that benefits, costs and member needs remain current and relevant.
As independent advisers, we compare options across administrators and product providers. We then present the employer with a comprehensive proposal and recommendation that reflects the organisation’s requirements and the evolving employee benefits environment.
Key Review Considerations
- Costs and value for money: Whether fund costs are aligned with industry norms and deliver appropriate value.
- Claims experience: The accuracy, efficiency and turnaround time of claims processing after submission.
- Communication: The frequency, quality and accessibility of information provided by the fund and its trustees.
- Fund flexibility: The range of benefit structures, member-level choices and ability to adapt as needs change.
- Member access to information: The availability of benefit statements, investment performance information and cost details.
- Investment choice and performance: The suitability of investment options and the support provided for long-term growth.
- Administration and payroll: Whether the fund meets the employer’s operational, administrative and payroll requirements.
Note: Fund and benefit analyses are undertaken at the employer’s request, free of charge and without obligation.
Client Servicing
We provide member education at key stages of the employee benefits journey:
ON ENTRY
We present the fund structure, benefits, cover and available choices to all staff. This enables employees to ask questions and understand how employer and employee contributions are allocated. The same induction is provided to new employees when they join the fund.
ON EXIT
When a member leaves the fund, we meet with the member individually to explain the personal options available on withdrawal or retirement.
Administration and Member Queries
We support the day-to-day administration of the fund, including the addition and removal of members; claims; applications; follow-ups; healthcare, death, disability, retirement and withdrawal queries; online portal issues; investment performance and investment choice queries; and contribution calculations.
Investment Strategy and Philosophy
We believe that a group retirement fund should seek to deliver appropriate long-term investment returns for members, while managing risk prudently and keeping costs competitive. Our approach recognises that members have different financial circumstances, time horizons and risk needs.
Our investment process is built around five disciplined steps:
01
Risk management
02
Portfolio construction
03
Best-of-breed manager selection
04
Market valuation analysis
5
Asset allocation
Our Service Promise
We partner with employers to provide employee benefit solutions that are clear, relevant, sustainable and responsive to the needs of their people.
